[Resolved] Ibibo Group / Goibibo — payment done to goibibo account but booking failed

Anshi Hande

from Betma, Madhya Pradesh

Address:	Gurgaon, Haryana
Website:	www.goibibo.com/Goibibo/Flight

Dear sir,
I tried to book the flight
Booking id: gofldand8ef4d5255648
Booked on: may 2, 2018, 3:37 p. M
Payment amount 9058/-
Booking failed

Again second time i tried to book flight
Booking id: gofldandeb7e35256025
Booked on: may 2, 2018, 3:43 p. M.
Payment amount 9058/-
Booking failed/-

But 9058 amount has been debited from my accountand credit to goibibo account

Transiction id :-p1805021631132934246252

We have the bank statement also

Please help me in this regard.

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Jul 24, 2018

Complaint marked as Resolved

I tried to call on the Toll free number of Goibibo 18002081060 but they are not helping me The mail which i got from company is [email protected] . In this mail they are saying payment failed but I have the bank statement in which it is showing that amount has been credited to Goibibo account. Please help me.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi Atul,

Greetings from Goibibo.com.

This is in regards to your booking id: GOFLDAND20f5e5258703

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

As discussed over the phone we have checked it with the payment gateway and found the payment. We have processed the refund of the transaction and it will be credited within next 5-14 business days.

Thank you for your co-operation and we would appreciate your positive feedback on this.

Assuring you best of our services.

Team Goibibo