[Resolved] Ibibo Group / Goibibo — payment from ibibo is pending and they are showing gstin to hotelier which was supposed to be from customer.
A
annachirabharath
from Mudigere, Karnataka
Address:
Kodagu, Karnataka
I run a homestay and ibibo has been providing me with the guests. They transfer the amount the guest needs to pay after the guest check in. But they have not been paying properly and in-spite of contacting several times over mail and telephone calls they just give reasons which are not relevant. They collect the gst which the customer was supposed to pay them and simply deduct the money which was supposed to pay us. They are simply doing money in the name of gst (Which was not supposed to deduct.). Please look into the matter and help me out to get the outstading balance amount which they deducted in the name of gst adjustments.
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Nov 30, 2018
Complaint marked as Resolved
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2018
Ibibo Group / Goibibo Customer Care's response Hi annachirabharath,
Greetings from Goibibo.com
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we would request you to kindly get in touch with the BD on this.
Assuring you best of our services.
Regards,
Team Goibibo.
Oct 26, 2018
Updated by annachirabharath I have tried contacting the BDM 's more than 15 times yet the results are vain, they are showing the same update and say that the payment team is not giving them accurate information and they keep on providing with the same details hence I need higher authorities o resolve this issue.
Verified Support
Oct 26, 2018
Ibibo Group / Goibibo Customer Care's response Hi annachirabharath,
Greetings from Goibibo.com
Please understand that we would not be able to help here as we deal with customer queries.
The BD team has access to your issue and tools. Please contact BD on this.
Regards,
Team Goibibo.
Oct 28, 2018
Updated by annachirabharath Trying with BD but in vain.
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