Ibibo Group / Goibibo — Payment not received for refund

Address:	Goibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon, Haryana – 122002
Website:	[email protected]

I have booked flight last year 10th march 2020 tuesday from dammam to chennai. The flight was non operation at that time due to COVID and i didnt travelled or boarded. When i check with customer care they said im eligible for the refund and we can be process after one year only. and after a year i raised a complaint and i checked with OMAN air office also they told im eligible for refund as flight was non operation and told me to contact the travel agent and now i have tried 1000 times to contact GOIBIBO na they not responding and now they removed call or support option from the app. the money i spent is 12, 705 rupees. Kindly help me out please .