Ibibo Group / Goibibo — Payment Not Received from goibibo

I cancelled the flight which i booked from goibibo within 24 hrs of booking.
As per the guidelines i am entitled to 100% refund.
It has been more than 20 days i cancelled the flight.
I contacted Airlines they are of the view that refund has been processed on the same day.
Goibibo has still not credited the amount in my account.
Please look into the matter urgently.
I am in need of the refund amount.
Here are the details of flight cancellation.
PNR- BLPWE9 (Nov 25 New delhi to dehradun)
And
HJ8EDP( Nov 28 dehradun to new delhi)
Both the passengers are my parents.
Refund amounts to around 10, 000 Rs.