[Resolved] Ibibo Group / Goibibo — payment not refunded nor ticket confirmation.no support given

Ronson Lobo

from Pandharpur, Maharashtra

Address:

Pune, Maharashtra, 411005

Hi team

This is regarding the support and issue of payment.. While booking of train tickets i had a worst experience than any application. Payments gateway is worst where money gets deducted and no response nor refund. Tried calling tollfree 20 times in 24 hours no proper support i want to fix this issue i want my money back. Below are the details of booking i'd

Please revert to me and i need a call back asap

Hi, your payment for the booking id: trnaf9g93gb5kp has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.
We have also launched our fully powered chat service to resolve any queries related to this booking. Please click here https://go.ibi.bo/bsSScj94gU to chat with us.

Hi, your payment for the booking id: trnaf9gavhr5qy has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.
We have also launched our fully powered chat service to resolve any queries related to this booking. Please click here https://go.ibi.bo/7AU0CvJ9gU to chat with us.

Ronson lobo

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Mar 22, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ronson Lobo,

Greetings from Goibibo.com

This mail is in reference to your payment id in question: TRNAF9GAVHR5QY and TRNAF9G93GB5KP.

We checked account details and observed that our team already reverted with the closure, stating we have not yet received any payment with respect to the said transaction.
If you do not receive the amount (if debited), please take this up with your bank.

For any clarification, please revert on the Ticket #26833087.

Assuring you best of our services.

Regards,
Team-Goibibo