[Resolved] Ibibo Group / Goibibo — payment to ignou for exam fees

[Resolved] Ibibo Group / Goibibo — payment to ignou for exam fees

T Tapandutta53 from Varanasi, Uttar Pradesh

I have made a payment to ignou on 17/09/2017 from my union bank of india a/c. [protected] for rs. 480 regarding payment of exam fees for my grand daughter in ignou portal. The transaction failed but the payment was captured in my account as e pay to: ibibo web pvt ltd for rs. 480/- which reflects as debited to my bank account. My bank also send me massage regarding the payment. Kindly look in to the matter as it is a question to my grand daughter's future. If the payment is not directed to ignou please reverse the amount back to my bank account, so that i can take alternative for payment solution. Thanks. Yours Tapan dutta. Was this information helpful? No (0) Yes (0)
Oct 20, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 18, 2017 Ibibo Group / Goibibo Customer Care's response Dear Tapan, Greetings from goibibo!! Please be advised that ibibogroup was parent company of payu (payment gateway), hence this transaction reflects under ibibogroup. We at GOIBIBO can only check/action and trace transactions made under goibibo.com. Please take this up with the relevant platform that you have used for payment. Thanks & Regards Tushar Kaushik Go Care Team.
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