[Resolved] Ibibo Group / Goibibo — pnr-s98gtv : no refund yet

Santosh C V

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Ticket that i'm referring here is pnr-s98gtv. My son who is 2.5 years old couldn't travel along as he was sick, i have provided all the documents to the email addressed provided by goibio and also by indigo. I had triparty calls with goibio and indigo thrice almost for an hour.
I was told that the amount would credited and so far there wasn't any communication from either side.
Thank you
Santosh
[protected]

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Oct 21, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

Ibibo Group / Goibibo Customer Care's response Dear Santosh,

Greetings from goibibo.

Thank you for being our valued customer.

Email is in regards to your query for the booking reference number # T6ES98GTV.

Please be informed that we have raised your issue. we assure you that we are working on its priority.

The agent with whom you spoke earlier for refund, requested you to wait for 5-14 working days.

We request you to wait and we will keep you posted.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Verified Support

Sep 15, 2017

Ibibo Group / Goibibo Customer Care's response Dear Santosh,

Greetings from goibibo.

Thank you for being our valued customer.

Email is in regards to your query for the booking reference number # T6ES98GTV.

Please be informed that the refund has been processed from our side.

Bank reference number:[protected]

Refund Amount: INR 2512.00

We are glad that your query is resolved.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Sep 25, 2017

Updated by Santosh C V Reply I received[14th Sept.] from [protected]@payu.in regarding the goibibo refund, so far there hasn't been any communication. I have attached the email screenshot for the reference.