[Resolved] Ibibo Group / Goibibo — re: [#27603301] int flights - booking related issues - payment charged but booking failed (wft) | |||
Hi I haven't received my payment that is made to goibibo for an international flight and it's already more than 5 business day. I have contact with the bank but they said that goibibo didn't transfer money into the bank account as promised within 48 hours. Please see the attached as a proof of payment and customer support email about refund into a nominated account. Please support - Flight booking on 23/04/2019 Payment charged - inr 41229.0 Email received from customer support - Re: [#27603301] int flights - booking related issues - payment charged but booking failed (Wft) Inbox X Isng00618 Thu, 25 apr, 00:58 (2 days ago) To me Dear customare, Greetings from goibibo!!! As per the telephonic conversation you want to know about your refund status for this booking that is failed on automation and auto refund is already proceed on 23 rd of apr. Kindly check the below bank ref no- [protected] Regards, Anwar khan On mon, 22 apr at 9:24 pm, choudhary. Jitu87 wrote: Name: munna nitharwal Payment id: gofli86c[protected] We have registered your request under int flights - booking related issues - payment charged but booking failed (Wft) 27603301:141875 Was this information helpful? | |||
Jun 8, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 29, 2019 Ibibo Group / Goibibo Customer Care's response Dear Jit choudhary, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLI86c[protected]. We checked booking details and observed that our team already reverted with the closure, stating refund of INR 41229 has been processed on the same account/credit card/ mode of payment with which you confirmed the booking. Refund Date: April 23, 2019, 12:05 p.m. It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. For any clarification, please revert on the Ticket #27603301. Assuring you best of our services. Regards, Team-Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
residing at Gurugram, Haryana, India
The attached docments do not disclose the assence of the dispute:-
1. Extract related to the transaction of INR 41229.0
2. Payment Id: GOFLI86c ... in full
3. Statements of the account
The presented attachments do not show the entity, which issued the replies.
The anonimous reply shows that unknwn person refunded unknwn amout to unknown account.
The phone request is not a written complaint.
Such dispute, lacking the above evidences, can not be resolved in favour of the author Mr Jit Choudhary .
Oleg G.
sr manager for ICAO / IATA irregularity matters (Asia and Europe)
Aryan engineers Ltd
electronic address for request with documents in .PDF or .JPG format: aryan{at}vivaldi.net