[Resolved] Ibibo Group / Goibibo — re: [#27691573] hotel quality - old hotel, pool not working, under construction, renovation etc - htlvur5h7n stay issue -5 days on 29 apr 2019. | |||
My issue with hotel stay was raised on 29 april.i made prepaid booking.goibibo has not able to provide solutions nor acknowledging my email.i made payment of pre-booking of RS 15581on top hotel charged me 1500 per room (3 room).hotel was under construction, smelling unhygienic and bad service.Goibibo customer service is pathetic.5 days and no response. Was this information helpful? | |||
Jun 26, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 06, 2019 Ibibo Group / Goibibo Customer Care's response Dear Soniya Sengar, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDANDVUR5H7N. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27691573. For any clarification, please revert on the Ticket #27691573. Assuring you best of our services. Regards, Team-Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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