| Address: | Gopalpura, Udupi, Karnataka 576105 |
Dear sir,
I had booked 7 tickets (2 months in advance without knowing what the future holds) on goibibo app (Booking id: fsgj5bu7l) for spicejet flight number sg 3427 (Pnr no j5bu7l) tickets booked on 6th march 2020 for travel date 24th may 2020.
Please note: these tickets were for me and my family to return back to my hometown, (One way tickets) after visiting bangalore. We don't plan to travel at all in the near future.
Received your mail regarding cancellation of your airline services due to covid 19 situation.
But i certainly disagree to your one sided decision to not reimburse my payment towards all air tickets and keep my amount in a credit shell.
As this travel booking was a one time booking (Returning to hometown) and i with my family won't be traveling at all in the near future, hence what use would your shell credit amount mean to me. This is clearly illegal to withhold my money without my consent.
I request you to reconsider your decision and reimburse my total amount.
Thanking in anticipation of your positive reply in this regard.
With regards
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