Ibibo Group / Goibibo — Refund amount not be credit my account

Address:	Jharsuguda odisha
Website:	[email protected]

Dear Sir,
Made a booking from Jharsuguda to Hyderbad with the booking id – GOFLDMTAND0813A[protected] for 03rd May 2021. I cancelled my booking on 12 April 2021 and requested for refund.

I was told to get a refund for INR 3869/- after reduction of all cancellations charges and I was told to get the amount in my bank account in 14 days time but now it has been 19 days and I haven’t got my refund. I tried to call & mail customer service but not response. It only shows the refund amount but don’t have any answer about when the refund will be made. I want my refund as soon as possible and revert me with it.