[Resolved] Ibibo Group / Goibibo — refund amount not received

lona lewis

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400059
Website:	www.goibibo.com

This complaint is regarding goibibo company. I had booked my ticket for 2nd feb 2018 which i wanted to cancel on 1st feb 2018 and i was told that my ticket is cancelled and i will receive refund amount of rs.700 in my account which i have not yet received. Its been 14 days now. Following are my booking details: transaction id:trnaewqpv6nx2k
Ref id: [protected]
Pnr : [protected]
Source: bkj destination: ltt
Ticket date: 02 feb 2018
Passenger names: mrs leena lewis,
Mr henry lewis, mr nathan d'souza
I request you to please help me to get my refund amount back.
Thanking you

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Mar 29, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Feb 24, 2018

Updated by lona lewis This complaint is regarding Goibibo company.I had booked my ticket for 2nd Feb 2018 which i wanted to cancel on 1st Feb 2018 and i was told that my ticket is cancelled and i will receive refund amount of Rs.700 in my account which i have not yet received.its been 14 days now.Following are my booking details: Transaction Id:TRNAEWQPV6NX2K
Ref id: [protected]
Pnr : [protected]
Source: BKJ Destination: LTT
Ticket date: 02 Feb 2018
Passenger names: Mrs Leena Lewis,
Mr Henry Lewis, Mr Nathan D'souza
I request you to please help me to get my refund amount back.
Thanking You

Verified Support

Feb 24, 2018

Ibibo Group / Goibibo Customer Care's response Dear Mrs. Lewis,

Greetings from Goibibo.com

This is in regards to your Booking id - TRNAEWQPV6NX2K

Please be informed that we'll investigate the same with the team and get back to you on high priority.

You are requested to wait until Tomorrow EOD, We'll get back to you as quick as possible

We do apologize for the inconvenience caused to you.

Please feel free to write us back if you need further assistance.

Thanks & Regards
Chaman Luthra
Customer Delight Team, Goibibo
Landline Number- [protected]
Shift Timing- 12:00 PM - 9:00 PM

Verified Support

Feb 24, 2018

Ibibo Group / Goibibo Customer Care's response Dear Mrs. Lewis,

Greetings from Goibibo.com

This is in regards to your Booking id - TRNAEWQPV6NX2K

Please be informed that refund against your booking has bee initiated from our side.

Below are the details for your reference.

You are requested to check with your bank or share your bank statement in PDF format from the date of the transaction to date.

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] [protected] capture 880.00 SUCCESS [protected]:02:58 [protected]:02:58 NA
[protected] [protected] [protected] refund 700.00 success [protected]:58:20 [protected]:59:46 NA

Please feel free to write us back if you need further assistance.

Thanks & Regards
Chaman Luthra
Customer Delight Team, Goibibo
Landline Number- [protected]
Shift Timing- 12:00 PM - 9:00 PM