Ibibo Group / Goibibo — Refund amount not received- urgent

Website:

GoIbibo

Hello
I’m contacting you in regards to the booking against pnr no. V8w12u and f4niwd for amount ₹6, 215.
This was a round trip ticket with departure from delhi to pune on march 23 and pune to delhi on march 28. However, i got my flight rescheduled to april 2 and april 6, respectively because of covid. Unfortunately, due to the current covid pandemic crisis, the flight did not operate.
After contacting air asia for several times, they informed me that they refunded the amount to goibibo. However, goibibo seemed unwilling to give me my refund. Air asia clearly mentioned that the refund had been done to the agency. But there is no way where i can contact goibibo. Goibibo has been careless and is not able to solve my issue since april. I request you to take an action against it.
Thanks and regards,
Eesha