Ibibo Group / Goibibo — refund / change in flight

Address:

Venkateswara Heights Nacharam Hyderabad

Pnr dmu8vn
Journey date - 18 mar 2020

In view of covid 19, i've requested change in flight on 14 mar 2020 at around 7 pm. Reschedule request was made from 18 mar 2020 to 14 sept 2020 @ noon indigo flight. The request was accepted on the goibibo mobile app with status request submitted for reschedule

After few days rep from goibibo called and stated that ive requested for reschedule on 14 mar hence, refund is not possible. She was not ready to listen to how can someone make a request for an afternoon flight on the same day at night; instead she disconnected the call and zero refund was processed.

I wish to raise an escalation and request to look into this matter asap. Your apps will have accurate time slots that ive raised a reschedule request.