[Resolved] Ibibo Group / Goibibo — refund delayed

[email protected]

from New Delhi, Delhi

Address:	Gurgaon, Haryana, 10030
Website:	www.goibibo.com

On 11th december 2017
I booked hotel good luck delhi from goibibo
When i tried booking hotel my payment deducted but booking not confirmed.
Again i tried to confirm the booking but again the amount got deducted.
Now, when i checked my bank statement it shows that my payment got deducted of rupees 2, 014 rs in total
1007 one time
And again 1007 so in total 2, 014 rs deducted
When i called goibibo customer care they said you will get the refund in 24 to 48 hours
Also i have shared bank statement with goibibo
But no response from their end.
Kindly please check goibibo people are doing fraud
They are not even responding on calls and very rude behavior with customers

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Jan 18, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

Ibibo Group / Goibibo Customer Care's response Dear Saksh,

Greeting from Goibibo

This in regards to the above query.

We deeply regret the inconvenience caused.

Since we cannot find any details related to your booking, we are closing this query.Further, we would request you to please write at [protected]@goibibo.com for any assistance required.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

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Comments

Milan Zatakia

from Mumbai, Maharashtra

My pnr is VRTS6U, the flight got cancelled and I got a mail from company to send bank details, ur executive told me just ignore the mail the money will b refunded to me in 5 to 14 working days, it's a month I have yet not received the money.

Do check the issue and call me back want to let u know many other things,

Ph- [protected]/[protected]