Ibibo Group / Goibibo — Refund for credit voucher

Address:

Pune

We did flight bookings for Mumbai to Mauritius and return via Goibibo in Jul 2020. However due to covid we were unable to fly and Air mauritius/Goibibo has provided us credit voucher that we can use for future travels.
I have contacted Air Mauritius for next travel however I got to know that, the status of voucher has already changed by Goibibo to refunded. We have not received any kind of refund or communication from your side.
Request you to please look into this.

Credit voucher number: 239-[protected] / 239-[protected]

Emails: shrey.[protected]@gmail.com
[protected]@gmail.com

Phone: +91 [protected]
+91 [protected]