[Resolved] Ibibo Group / Goibibo — refund for failed to provide room against confirmed booking

Supriya seith

from Delhi, Delhi

Address:

E-68 preet vihar, New Delhi, Delhi, 110092

Sir, my confirmed booking id for sterling kufri is htl6vm5rcp through goibibo. Through confirmation by resort i was told there is no booking by the name of gagandeep seith.
I have contacted call centre through phone and mail and there is no proper response. I mailed them and got request id number 28035048. The amount of rs 14951 is fraudently taken by goibibo and they are not attending my phone and not replying my mails.
Thanking you
Gagandeep seith

+4 photos

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Jul 29, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2019

Ibibo Group / Goibibo Customer Care's response Dear Supriya seith,

Greetings from Goibibo.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Goibibo

Verified Support

Jun 28, 2019

Ibibo Group / Goibibo Customer Care's response Dear Supriya seith,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDAND6VM5RCP.

We checked booking details and please be informed that refund of INR 14591 processed on the same account/credit card/ mode of payment with which you confirmed the booking.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Refund Date: June 22, 2019, 11:16 p.m.

Assuring you best of our services.

Regards,
Team-Goibibo