Ibibo Group / Goibibo — refund for flight

Abhishektyagi001

from Rajkot, Gujarat

Address:

Ghaziabad, Uttar Pradesh, 201002

I booked airindia flight for me and my friend from delhi to ahemdabad of rs 9917 due to overboarding the executives didn’t allow us to board the flight. They even gave us the certificate for the delay which i have submitted to goibibo. According to goibibo they initiated the refund and now they are saying that they have given me complete refund but i have not got any amount, i have given them my bank statement and other necessary details that shows that no amount is transferred by goibibo. Now the customer care people dont listen and every executive of their says that we will contact you within 24 hours but no one does that.

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Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear Abhishektyagi001,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Jun 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear Abhishektyagi001,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Jun 06, 2019

Updated by Abhishektyagi001 The booking id is TUAFVZZM8 PNR is JSJ7F
A screenshot of refund status is attached which says you have refunded the money.
Kindly check