Ibibo Group / Goibibo — Refund for flight operation cancellation

I have booked the ticket with Booking ID GOFLI[protected] • Booked on 16 Feb 2020. Due to lockdown and pandemic flight operation was cancelled hence I could not travel. So I need a refund for the booking and I have called goibibo customer care multiple times, but could not get any help. They send one automated Email and if I follow the step I don't get any refund request option.
You consider this request on priority and issue the refund ASAP.