Ibibo Group / Goibibo — Refund is not getting processed.

Address:

United States of America.

I booked a flight from Memphis to hyderabad using Goibibo . Due to COVID-19 flight has been cancelled. When I check airlines(United ) I am eligible full refund. Some how I got Travel certificate .

I did request United to refund full amount instead of Travel certificate as it cannot be used in third party sites .

United confirm that Gobibo need to raise request using BSP link . Despite of sending multiple mails to goibibo and talking to them they are not raising request for refund . It is almost $3500 .

Goibibo Support agent always respond with standard message instead of solving actual issue.

Please find the attached message from United . I am not sure what is the problem to raise refund request using BSP link . No one responding to my requests.