Ibibo Group / Goibibo — Refund is not received in bank account

I had made hotel booking on 16th april for 4 days later on same day i have reduces days from 4 to 2 day. Then 2 days refund that is rupees 5195 was initiated by me. Goibibo asked me bank details same is shared to them when i didn't receive any update then i raised a ticket for reimbursement but today it's been 2 week no action taken by goibibo there customer executives arw calling ng me on my request but they are bot aware about the status so they ask me to call back later but customer executive never called me back. Please check attached screenshot of 5195 ruppees transfee request was submitted the new ticket was raised to check status of transfer. Trust from 19th of april status is keep showing bank details are verifying i dont understand is it really required more than 2 week to verify bank account. I must say Goibibo is a fraud company my refund amount is very little how goibibo would behave with people having big refund amount dont know.