Ibibo Group / Goibibo — Refund issue Against Flight Cancellation. Tracking from last 2 months

Address:

Hyderabad

Hi Team,

As of now I created 9th ticket in GOIBIBO, For one Flight Cancellation(From Airlines end). Not sure How many tickets required to provide the solution.

In my latest ticket (#[protected], goibibo team provided infomation like "processed Cash Refund Amount - INR 44528".Not sure where is my remaining amount ( Total amount I paid --47, 315/-)??

In earlier ticket "31602608", Clearly mentioned that, They are going to do full refund. Below is the complete mail

[protected][protected][protected][protected][protected]-----
"This mail is in regards to your Booking Id - TZLBC6QQ.

Please be informed that full refund has been initiated and it would be credited in 3 parts, i.e., INR 24, 789, INR 20, 409 & INR 2, 100.

Total refund INR 47, 298.

And please note that refund is already in process, kindly wait for up to 30 days for refund to be credited over same payment mode."

[protected][protected][protected][protected][protected][protected]

Questions are :

1) why there is a change in refund amount?
2) Jun 9 2020, GOIBIBO said alaready processed (47, 298/-),
again Jun 20 2020, GOIBIBO said, processed (44, 528/-)
This means Jun 9th 2020 made a false statment saying that processed ?
3) chatbot GIA says refund amount is (47, 298/-), I don't undestand which one is correct and what to trust?
4) Stange this is, Every time GOIBIO Team says full refund, In any of the tickets, I don't see the amount I paid which is mentioned in Invoice.

Attached chatbot jia information and, earlier ticket refund amount on full refund.

FYI
----

Scott reference number for the refund :[protected].

Below are the list of TICKETS(8) raised and tickets crated date.

Ticket - [#31571167] - May 27 2020
Ticket - [#31586845] - Jun 3, 2020
Ticket - [#31590761] - Jun 4, 2020
Ticket - [#31594533] - Jun 5, 2020
Ticket - [#31596985] - Jun 6, 2020
Ticket - [#31602608] - Jun 9 2020
Ticket - [#31651531] - Jun 30 2020
Ticket - [#31655530] - July 1 2020

Thanks,
Pradeep
+91-[protected]