[Resolved] Ibibo Group / Goibibo — refund issue for bus service | |||
I have booked 2 bus tickets from manali to karnal on 25th june 2019. But i got call from bus agency that the bus got cancelled and i will get the refund in 2-3 days from goibibo. It has been 15 days but i got nothing no calls no mail no refund. I don't even have their customer care number for complaint. I called the bus agent but he didn't answered my calls. At the website my ticket status shows travelled and the customer service is telling me that my tickets didn't got cancelled and they made the payment to agent. If anyone has their number please let me know. Was this information helpful? | |||
Aug 15, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 08, 2019 Ibibo Group / Goibibo Customer Care's response Dear Peni, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support Jul 11, 2019 Ibibo Group / Goibibo Customer Care's response Dear Peni, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested for investigation. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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