Ibibo Group / Goibibo — Refund not appropriate of flight cancellation

I have booked a delhi-mumbai - delhi flight from your platform.
Round trip flightbooking id - gofld18d[protected]

Because of covid reasons my family could not travel, also flight got cancelled. I asked for refund. But no response. My constant followup what i got refund is only rs. 118 whereas cost of my tickets was more than 10, 000 rs.

Is it fair, i tried to many times but no response.

Can some one look into it and help me with the resolution.

Regards,

Alok gupta
[protected]