[Resolved] Ibibo Group / Goibibo — refund not credited after cancellation of full tickets | |||
I booked the international flights ticket on 8th november 2017 for del to melbourne (2 passenger) through goibibo web site of inr 107786.00 on refundable basis. Further due to error of goibibo, they charged inr 10000 for me to confirm my ticket. Further due to change in in program i request cancellation from goibibo as my ticket booked on refundable basis. Now till date i didn't received any refund from goibibo, however i made several requests on website to know my refund status but no update about my refund. Even after so many requests no assurance or dãte of refund provided by goibibo. Please suggest how i can get my refund which is approx 90000. Booking id - amdplmcm2 Mobile -[protected] Name - gaurav saxena Was this information helpful? | |||
Feb 7, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Dec 24, 2017 Ibibo Group / Goibibo Customer Care's response Dear Gaurav, Greeting from Goibibo This in regards to the booking id: AMDPLMCM2 We deeply regret the inconvenience caused. Rest assured, your case has been escalated to the customer delight team and we will personally advocate the same for you. We would request you to please allow us some time so that we can get this checked and we will keep you posted. Please feel free to reach us for any future queries or concerns as we are just an email away from you. Thanks and Regards, Sudhir Yadav Customer Delight Team Phone:[protected] Verified Support Dec 27, 2017 Ibibo Group / Goibibo Customer Care's response Dear Gaurav, Greeting from Goibibo This in regards to the booking id: AMDPLMCM2 Thank you for reverting and please note that we are checking it on priority and we will share the status on priority. Thanks and Regards, Harjot Singh Customer Delight Team Phone:[protected] Verified Support Dec 29, 2017 Ibibo Group / Goibibo Customer Care's response Dear Gaurav, Greeting from Goibibo This in regards to the booking id: AMDPLMCM2 Thank you for reverting and we do apologise for the delay in response. Please note that we have forwarded the details to the finance team and we will share the status within next 24 hours maximum. Thanks and Regards, Harjot Singh Customer Delight Team Phone:[protected] Verified Support Jan 01, 2018 Ibibo Group / Goibibo Customer Care's response Dear Mr.Saxena, Greetings from goibibo.com Please be informed the screenshot shared with you is the page where we charge cancellation penalties as per the airlines fare rules and we can't change anything out of this. Secondly, regarding the refund for the additional amount which you paid that towards the airlines but still as an exception, we will check and see to get the same refunded but not giving any assurance right away. And please be noted refund once it gets processed it takes 5-14 working days for the amount to get reflected in your account. Meanwhile, if you have any further queries, please feel free to write us. We are just an email away. We appreciate your patience Regards, Sudhir Yadav Customer Delight, Goibibo Contact No:[protected] Verified Support Jan 03, 2018 Ibibo Group / Goibibo Customer Care's response Dear Mr.Saxena, Greetings from goibibo.com Please be informed that we have processed a refund of INR 80, 231/- from our end. It may take up-to 5-14 working days for the refund to reflect in your bank a/c. PFA the refund screenshot. Do let us know for further assistance, we will be glad to assist. Regards, Sudhir Yadav Customer Delight, Goibibo Contact No:[protected]  | |||
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