Ibibo Group / Goibibo — Refund not credited

My ticket with pnr no. [protected] get cancelled automatically due to lockdown on 2nd may 2020. I have also get message by irctc that your train is cancelled due to covid 19 on 2nd may.

But still refund not get credited in my account why?? 15 days already gone. I have done this booking by goibibo account [protected].

Please check and refund my money.