Ibibo Group / Goibibo — Refund not done for cancelled flight

I have booked Malindo airlines flights from Denpasar Bali to Bangalore via Kuala Lumpur on 3rd May2020. But the flights got cancelled due to Covid19 lockdown. I have requested Goibibo and Malindo airlines for refund many times since April2020. As per communication with them, the case is with Goibibo. They haven't refunded amount even after 1year of complaining. I want full refund of my cancelled flight.
Booking id- GOMUPKGINT08DCA41778
PNR- RXLIGN
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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