Ibibo Group / Goibibo — Refund not fully processed

My flight tickets got cancelled by the airline due to covid, however Goibibo is yet to process my full refund. Despite numerous followups the only response i keep getting is that their team is working on the same. But no final resolution has been provided to me till now.
The flight was booked for Apr20, and the airlines cancelled the ticket around Dec20 and i am assuming they would have provided the refund to Goibibo already, which they have not passed to us.
Even after highlighting my vows in facebook the company has made no effort to provide me with a resolution.