I had done the above booking and could not travel from India (Due to Covid 19) due to which, I could not travel further from Sydney to Auckland against PNR VT42JH. This was the flight of New Zealand Air.
As this covid problem started, I had been following up with your team, for cancellation, but could not do so till the last moment. In the meantime just before the travel on 15th March i received whats app from your end (proof attached) to take insurance against the above trip by selection of option 1. which i did then i got the link and paid Rs 998 to secure the trip cancellation upto Rs 25, 000. Till this date I have not received the policy documents nor have you been able to help out against my loss.
I was looking forward to what you will do. But Alas, no help was coming directly nor you were able to send me an Insurance copy that I can follow up to get a refund of my Rs 22, 793.
After this, i was just thinking that now is the time to not to do the business with the aggregator, because at problematic times they are not able to help nor handle the situation and instead of thinking of business the focus is only on profitability from each transaction rather than profitability in overall business. This thought came to me because the Hollandamerica cruise booking which I had done gave 125% credit. Etihad travel booking which was done that gave Future Credit with $ 100 extra per ticket, whereas booking done through aggregators like you are simply looking around instead of running around and helping the CUSTOMER.
But again my perspective changed, when i received a call from your team on 13th May 2020, followed by the mail. In the call a person assured me that your team is trying to get a refund and will revert me at earliest with the same.
I waited for a week, then today when i called up your system diverted me to go on net and do the chat. Your system chat is ### (i am sorry to say so with harsh word, because it's a program to frustrate rather than providing proper response). Again I dial on [protected] at 12:15 (this time I am giving so you can check the recording) and your agent says that because all are working from home they are unable to help, citing the reason of Covid 19.
Now, please think, if you people in travel constantly remind me of covid 19, the unwanted history and then you are spreading the fear among the people who are contacting not only for the past but for future business and in the process you are a loser.
Please do needful and solve my past problem fast, because from the bookings you can see that I have already planned to go to Canada on tour in October 2020. I still have to do lots of other booking and it's your responsibility also to generate confidence among the traveller like us, by solving the past problem at earliest.
I have already booked Antarctica Cruise for Jan 2021 and further North Europe cruise for June 2021. I have to book lots of flight and hotel booking in the months to come, so it is in the interest of our relationship that you solve the problem at your end itself instead of awaiting another person's response. If you can understand faster it's better for everyone, otherwise if people's psychology changes, aggregators will have a very tough time to get turnover, forget profitability. In my case you will be able to recover also from the Insurance policy which I took through your link. So please tell your team to spend energy. Help Clients and Help yourself.
CA. Rajesh R. Dalal-[protected].
Was this information helpful?
Post your Comment