Ibibo Group / Goibibo — Refund not initiated by fraud Goibibo

I had a booking for 2 days at Nikita residency Goa .Which was refundable on go Ibibo.Its status is the same since cancellation.I am not getting any update on my money.When will I get my refund.They do not have any customer support at all.who can return my money.My cancellation id is HTAZY3KKL31.While cancellation it showed free cancellation until 28 March but now it shows your booking was not refundable .There are clearly eating up peoples money.Bloody Frauds