Ibibo Group / Goibibo — Refund not initiated for flight cancellation

I canceled my ticket for Mumbai-Jeddah-New York Saudi Airlines flight on August 10, 2022. The flight was scheduled for August 12, 2022. I contacted the airlines and they told me the refund will be initiated by Goibibo. It's been more than 3 weeks, and I'm yet to receive a refund. Every time I check goibibo website it shows me the same message. My goibibo account's linked to [protected] and [protected]@gmail.com. Since I'm outside of India, this is the only way I can reach goibibo.