Ibibo Group / Goibibo — Refund not issued for balance lying in my wallet account

I Had booked the flight from Amritsar to Mumbai vide flight booking no.GOFLDANDECF[protected] which was cancelled by airline on 6/10/2020. Now the cancellation proceeds were credited to my wallet account of Rs.17608/-. I had utilized some balance from my wallet account in month of December 20 and the balance lying in my wallet account was Rs.13651/-. On 26/1/21 I requested for refund and to transfer wallet balance to my account. Subsequently the status as appearing in App ' refund transfer failed and we are resolving the issue ' Till now it is not reflected on account as mentioned by goibibo.

Basis the message shown in app refund of Rs.13651/- in not yet reflected in my account nor they have reverted on mail nor you have re credited my wallet account.