Ibibo Group / Goibibo — Refund not issued since almost 3 months

Address:

Gurugram, Haryana

I booked AIr India flight from Chicago to Bangalore on February 9, 2022 through goibibo. Due to uncertainty in raising covid cases I cancelled my flight on 26 April 2022 by calling Air India customer care in US since Goibibo did not have an international customer care number. Air India customer care said that the refund will be issued within 15 days but that never happened. When I again called Air India, they said since the booking was done via Goibibo they should issue a refund and airindia has no hold whatsoever. When I called goibibo they just said that they will process the refund in 15 days and that never happened. I am fed up calling everyone and i request the consumer forum to help me by asking the concerned people (Air india or Goibibo) to process my refund. I understand that there was a cancellation charge involves and that i wont be getting the entire amount I paid back. But I want the difference amount that back to my original mode of payment. Please help.

Booking reference# YWKDL
eticket#[protected]
Last Name: Thimmaiah Balladichanda
First Name: Manjusha