Ibibo Group / Goibibo — Refund not issued to Bank Account

This is regarding Booking ID: GOFLDAND77A[protected]Rs. 4586) and Booking ID: GOFLDAND7DBDF[protected] (Rs.9216) that both the bookings have cancelled by the airline and GOIBIBO processed the Refund on 7th Oct 2020 and 8th Oct 2020 respectively. However, the amount stated above have been refunded to the goibibo wallet (goCash+) without my consent. Now I am unable to withdraw these funds to my bank account from goCash+ as the option for withdrawal on goibibo app is NOT WORKING and it is redirecting to automated chat session which doesn't understand my query at all. I tried to contact goibibo on call but only IVR is responding. I am unable to contact them in person. I have sent an email to [protected]@goibibo.com but received a response starting that it's a non-responsive email address. Kindly process the refund to my bank account.