Ibibo Group / Goibibo — Refund not provided for covid cancelled flight

Address: Gurgaon India

I, Anirban Barua have booked round flight tickets (Booking Id- GOMUPKGINTANDF4C2364) through go ibibo from Kolkata to Bangkok and vice versa on 11/04/20 & 15/04/20 through Airasia FD121 & FD120 which however got cancelled due to the on going covid-19 pandemic. I have tried to contact the customer support multiple times and have also raised a refund request through the go ibibo Mobile app but surprisingly none of the customer care representative from go ibibo contacted/assisted me since then. Kindly look into the matter on urgent basis and assist me as I'm deeply concerned with the refund request. Kindly find the attachment of the e-tickets & booking details.
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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