[Resolved] Ibibo Group / Goibibo — refund not rcvd | |||
I was booking a flight ticket on 20/08/2018 from goibibo.com ibibo for amount of 16, 168.00 but it got failed and money got deducted without generating the ticket. I raised a complain to goibibo but till today i havent received the refund back and everytime i mail them i get the same email from them saying that they are working on it. I have not received refund of my cancelled ticket (Service request id[protected] and its been 28 days since i cancelled the ticket. I got same answer from your team your refund in under process but i not recived any refund till now please let me know when i got my refund. Was this information helpful? | |||
Oct 19, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 18, 2018 Ibibo Group / Goibibo Customer Care's response Hi Bholenath Trading, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the refund got stuck at the payment gateway. Now we have already processed the refund and it will be credited within next 5-7 business days. Assuring you best of our services. Regards, Team Goibibo. | |||
 1 Comment | |||
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Booking id - TRNAF4KUDX9ZO4 of my booking of train ticket from GKP to CBE on date 03 Jan 2019 it failed but balanced have deducted from my account and it have not refunded. I contact goibibo they tell it refunded.sir please help me
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