[Resolved] Ibibo Group / Goibibo — refund not received after hotel cancellation

Avirup Goon

from Kolkata, West Bengal

Address:	736101
Website:	www.goibibo.com

Booking id: htlkjrrkyj.. I have still not received the refund amount of rs 6337 from goibibo.. The refund request date was on 8th december 2017.. As said by go ibibo the refund was initiated on 8th december itself.. But i have still not received a single penny in my bank account.. Please help me out regarding the matter and help me get back my money.. Thank you

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Feb 24, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Jan 19, 2018

Kamlesh Kankariya's response Cancel my bus tickets

Verified Support

Jan 24, 2018

Ibibo Group / Goibibo Customer Care's response Dear Avirup,

Greetings from goibibo.com

This mail is in regards to the Hotel Booking Id: HTLKJRRKYJ

As checked the refund has already been processed, and would request you to please check with your bank with the below mentioned ARN Number.

ARN NUMBER: 30001073437334085181062

PFA: Screenshot for the refund processed.

We appreciate your patience

Regards,
Peter Sampat
Customer Delight Goibibo
[protected] (09am-6pm)

Jan 24, 2018

Updated by Avirup Goon I am extremely sorry for the complaint which I have made regarding booking ID HTLKJRRKYJ .. The money is already refunded in my account..Actually there was no refund sms of rs 6337 from bank.. I also went to the bank few days ago to check if the money was refunded.. But it was not refunded until then.. Today again i went to the bank and enquired and found the money is refunded.. I am extremely sorry for the complaint which i made in consumer complaints forum.. I regret the inconvenience caused to you ..