[Resolved] Ibibo Group / Goibibo — refund not received and cashback taken back

panikita

from Mumbai, Maharashtra

Address:	400708
Website:	www.goibibo.com

This is with reference to my domestic flight cancellation. The company told me that i will be getting only 50% of cashback in the form of non promotional go cash since it was a technical error from their end. I agreed to it and got the cash back. The cashback was taken back the very next. Since then i am following up for my refund. I am frustrated.

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Nov 11, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2018

Ibibo Group / Goibibo Customer Care's response Hi Nikita Padate,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that you had shared the wrong screenshot and due to that the gocash has been reversed.

We are not at fault.

Assuring you best of our services.

Regards,
Team Goibibo.

Oct 11, 2018

Updated by panikita The Screen Shot was shared since one of your customer care representative told me to do that. Anyways if that was a wrong screenshot then the team should immediately check and inform me. How can they process refund on the basis of a wrong proof then? The flight for which I had booked gives full refund before 24 hours of travel date which is mentioned in the airlines rules only. If the airlines provides refund then where does the money go? I need full refund of my cancellation. The service rendered from your end is worst and please don't put the burden of the faults made by your team on a customer.

Oct 16, 2018

Updated by panikita Had received reply on mail from the Gobibo Team post the recent communications with the company. The requested to give some time to solve the issue. The timeline mentioned for the same was till 14th October 2018. After which have sent 2 mails to them but still no reply. They have taken more than a month anyways before that and again customer only needs to wait. PATHETIC SERVICE FROM GOIBIBO. WORST EXPERIENCE EVER. Attaching the mail communication.