[Resolved]  Ibibo Group / Goibibo — refund not received in bank account

Address:

Bikaner, Rajasthan, 334001

Dear Mr. Verma,

Greetings from Goibibo!

This is in reference to your query regarding the Refund status on booking ID:- TRNAF8ZTNNWF59

Kindly note that the above transaction could not be completed on our website and due to that your tickets could not be confirmed.

As per your concern we have initiated refund for the full amount against the above transaction on 30/01/2019, the refund amount will reflect in your bank account within 5 to 14 working days, depending on your bank.

The amount refunded to your account will be INR 10340/-

Please accept our sincere apologies for the inconvenience caused. Please reply if you have any further concerns.

In case you have any query related to train department, just revert us on the same mail, the case will reopen automatically and we will get back in touch with you.

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

Thanks & Regards,
Harpreet Singh

Go Care Team
Goibibo.com - We Love Travel!

This mail was received on 30/01/2019 and even after 18 days the amount of failed booking has not been received in bank account.

I've tried to contact customer support but no response from any mode of contact. No one replies, not on call, not on email.

I've mailed them thrice for the same.