Ibibo Group / Goibibo — Refund not received more than 15 days

Trip Id - GOFLINTANDVJQ0CR3664
Ref no[protected] :

Please help me procuring a refund of my transaction that I did on Goibibo to purchase a flight ticket using my Yes Bank Credit Card.

When I did the transaction on the goibibo app l early morning around 1 am on May 24th, the transaction did not go through but my credit card got charged for Rs. 1, 02, 356 . I got the status saying, wait for sometime as we settle the transaction on the app. I waited and after 1 hr a partial refund automatically got triggered by the system of Rs. 54, 129 as it said in the app transaction unsuccessful. Rs. 48, 227 are still pending to be refunded.

I also raised a service request about the same, that I got partial refund with Goibibo. On checking they are telling me we never got the money credited in our bank account and that's it stuck at your banks end. But if that was the case how did the system trigger a partial refund. And note that no booking details or confirmation of any sort that I received.

So I asked them how did automatically a partial refund get triggered? They said we will check with back end team.

I also checked with Yes Bank twice, raising a dispute on that amount and I got a confirmation saying the money has been credited and the transaction reference no and the authorisation code was given to me. I forwarded these details to Goibibo as well and now it's been a week and I have no reply till now about it. A total of 17 days this issue has been on.

Despite running around and giving all details to Goibibo, they have not been efficient enough to resolve. Goibibo just says we never got the money!! Which is not true?

Details received from bank -

Charged reference number/Transaction id - MT231450265000010001093
Authorization code - X98380
Amount = 102356

Also note, the attached video my unsuccessful transaction in goibibo doesn't show any details anymore.

Less than 5mb video is not getting attached, so uploaded screenshot from that video where I am clicking on that unsuccessful trip and it just says "something went wrong".