[Resolved] Ibibo Group / Goibibo — Refund not received within the period | |||||
Hi, i have booked a shared car on go ibibo website on june 13th, 2017 to travel from new delhi to chandigarh with pnr no eqreo2a7wd, however, the booking was canceled by the driver and i wasn't able to come through it. When i contacted the official of go ibibo and asked them to initiate my refund for the booking, they said it was already initiated on the same day and i should receive it within 7 working days but still after 15 days i don't receive any refund and when i contacted them, they are asking to wait a little longer which is absolutely rubbish and frustrating. Since it's a mental harassment too, i am planning to file a legal complaint against the company if i don't receive my refund in next 2 days. My complaint number is 12154219. Shikha, [protected] Was this information helpful? | |||||
Aug 5, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 28, 2017 Ibibo Group / Goibibo Customer Care's response Hi Shikha, Greetings! This mail is regarding PNR: EQREO2A7WD. Thank you for writing us and sharing the concern. Rest assured we have already shared the same with the concern team and requested them to work on it on priority. We will get back to you with a update as we will receive a revert from the team. We would appreciate your patience and co-operation. Warm Regards, Puneet Ratanpal Customer Delight Team Contact:[protected] Verified Support Jul 01, 2017 Ibibo Group / Goibibo Customer Care's response Hi Shikha, Greetings! This mail is regarding PNR: EQREO2A7WD. We would like to inform you that refund has been processed from our end. It may take up-to 5-14 working day (excluding Saturday, Sunday and National holidays) for the refund to reflect in your bank a/c. image Please check your account after 5-14 working days. We are resolving the case for now if you have any concern than write us back on same mail and the case would be reopen. You are requested to fill the CSAT survey for me that you'll receive post this email, your feedback is important for us. A word of appreciation would keep us pepped and motivated to serve you in future. Please do not hesitate to contact us if you require any further information. Warm Regards, Puneet Ratanpal Customer Delight Team Contact:[protected] Verified Support Jul 02, 2017 Ibibo Group / Goibibo Customer Care's response Hi Shikha, Greetings! This mail is regarding PNR: EQREO2A7WD. We would like to inform you that refund has been processed from our end. It may take up-to 5-14 working day (excluding Saturday, Sunday and National holidays) for the refund to reflect in your bank a/c. image Please check your account after 5-14 working days. We are resolving the case for now if you have any concern than write us back on same mail and the case would be reopen. You are requested to fill the CSAT survey for me that you'll receive post this email, your feedback is important for us. A word of appreciation would keep us pepped and motivated to serve you in future. Please do not hesitate to contact us if you require any further information. Warm Regards, Puneet Ratanpal Customer Delight Team Contact:[protected] | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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