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Ibibo Group / Goibibo

Ibibo Group / Goibibo — Refund not received yet since March

My parents flights were cancelled due to Covid 19 by airline in March 2020 since then i haven't received my refund yet. CHECKED with airline, they have confirmed the money is with the travel agent not with Airline. Its been 7 month. NEED A RESOLUTIO ASAP.
PNR: MHS3BG
JASWINDERPAL SINGH
AMARJIT KAUR
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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