[Resolved] Ibibo Group / Goibibo — refund not yet credited to bank

[Resolved] Ibibo Group / Goibibo — refund not yet credited to bank

L Labhesh19 from Pune, Maharashtra

The amount of 7740/- which was refunded by Goibibo has yet not reflected in my bank account. Date of journey was May 19. Its been more than a month now. - Booking NGO 23:58- Pune 02:10 16588- BKN YPR Express (19 May 2019)- Client number- [protected] Goibibo Reference ID: TRNI5IU58FBSH It is frustrating to see, the Gia answering that the amount is refunded and its not reflected in the account. The insane customer support does'nt have a single interface to talk to a human where you can atleast explain your concerns. Was this information helpful? No (0) Yes (0)
Aug 3, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear Labhesh19, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Jun 29, 2019 Updated by Labhesh19 If you have initiated the refund, kindly let me know the transaction id or reference number as in cases of online transfers. Ideal scenario would be if you could just stop the ordeal and deposit it in gocash. Thanks. Verified Support Jul 02, 2019 Ibibo Group / Goibibo Customer Care's response Dear Labhesh19, Greetings from Goibibo.com This mail is in reference to your booking id: TRNI5IU58FBSH. Please be informed that an offline refund has been initiated manually through Payment Gateway. It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. Assuring you best of our services. Regards, Team-Goibibo
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