Ibibo Group / Goibibo — Refund not yet received even after multiple follow ups

We had booked a room through Goibibo on 23rd Feb, 2023 at Oriental Residency but on going there they said there are no rooms available and hence we are cancelling your booking and you will get your refund as they have initiated it from their side.

Even after multiple followups on a daily basis we havent received any refund or acknowledgement of refund confirmation from goibibo and we are tired by liaising with goibibo on daily basis.

This is a complete pathetic service and we are not getting our money back even though our booking was cancelled and I will defame goibibo and the hotel and get the raings down as we are quite irritated with calling them again and again and getting no response