[Resolved] Ibibo Group / Goibibo — Refund not yet reflected in account

anil

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600096
Website:	www.goibibo.com

The refund of my ticket PNR: TZH964PD is pending for more than 45 days.
Also goibibo is not sharing the transaction id for the refund.

The refund has been initiated from the airlines side on Jan19th ans still the money is not yet credited to my account.

I contacted the customer care more than 5 times and they keep on saying they don't have the information.

Please tell me how to escalate it further.

Was this information helpful?

No (0)

Yes (0)

Apr 7, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2017

Ibibo Group / Goibibo Customer Care's response Dear Anil,

Greetings from Goibibo!

This mail is in reference to your booking Id TZH964PD.

We sincerely apologize for the delay.

Please be informed that we are checking the same from our end and we request you to allow us time for next 24-48 hours.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Goibibo team
Contact:[protected]

Verified Support

Mar 02, 2017

Ibibo Group / Goibibo Customer Care's response Dear Anil,

Greetings from Goibibo!

This mail is in reference to your booking Id TZH964PD.

We sincerely apologize for the delay.

Please be informed that we have checked and till date the refund is pending from the respective Airline and they have requested us to wait for next 2-3 working days. We will keep you posted with the update.

Please advise if you would require any assistance with us.

Mar 02, 2017

Updated by anil As per your customer representative, the money is received at goibibo side and refund has been initiated 1 week back. Now you are saying its pending with airline. I am going to move legally.

Verified Support

Mar 05, 2017

Ibibo Group / Goibibo Customer Care's response Dear Anil,

Greetings from Goibibo!

This mail is in reference to your booking Id TZH964PD.

We sincerely apologize for the delay.

Please be informed that we have processed the refund on 03/03/2017 and it will be credited within 5-7 working days in your respective account.

Please advise if you would require any assistance with us.

Verified Support

Mar 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Anil,

Greetings from Goibibo!

This mail is in reference to your booking Id TZH964PD.

We sincerely apologize for the delay.

Please be informed that we have processed the refund on 03/03/2017 and it will be credited within 5-7 working days in your respective account.

If the amount does not reflect in the respective account, please reopen the ticket we will be more than happy to help you.

Please advise if you would require any assistance with us.