Ibibo Group / Goibibo — Refund of airfare for cancelled flights due to lockdown

Address: Gurgaon, Haryana

Dear Sir,
On 11th Feb. 2020 through Goibibo I booked following two tickets for air travel from Mumbai to Kochi and back in the month of April 2020 with my family members :
1. Mumbai to Kochi by GoAir on 20th April 2020 – PNR QFPLVE (Ticket value Rs. 23, 930/-
2. Kochi to Mumbai by SpiceJet on 24th April 2020 – PNR E8B1RS (Ticket value Rs. 27, 498/-)

Due to Covid-19 lockdown the above flights were cancelled.
I requested Goibibo to refund my airfare as per Govt. Rule and send a mail on 30th Sept. 2020 accordingly.
Goibibo informed me to write to their Express Care facility in their website.
After spending lot of time and effort I could not find any option in their website to apply for refund. I tried to contact Goibibo through their toll free numbers and other telephone numbers but could not speak to anybody.
Goibibo's app is also not atall helpful for lodging any refund request.

I want my airfare to be refunded as per the Supreme Court judgement dated 1st Oct. 2020.
With regards,
Indrajit De
Mobile No. [protected]
mail Id. [protected]@hotmail.com
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Ibibo Group / Goibibo customer support has been notified about the posted complaint.
 
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did you get the money

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