[Resolved] Ibibo Group / Goibibo — refund of amount rs 2334/-

[Resolved] Ibibo Group / Goibibo — refund of amount rs 2334/-

L Lucille Magdalene Wanswett from Bongaigaon, Assam

I did some online shopping from myntra on 17th may 2018 and made the payment of rs 2334/- through airtel payment bank. I got the message that, the amount had been debited from my airtel payment account and transaction is successful for ibibo web private limited. However, payment was not received at myntra and so the order was not confirmed. I would be very much grateful if you kindly look into the matter immediately and refund the amount of rs 2334/- back to my airtel payment account. Thanks and regards +1 photos Was this information helpful? No (0) Yes (0)
Jun 21, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 19, 2018 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo, We regret the inconvenience caused to you, kindly be advised that the screenshot shared by you does not show the transaction made on www.Goibibo.com however, it shows as IBIBO WEB Pvt. LTD. Please note that IBIBO is the sister concerned of Goibibo.com and is the parent company to multiple payment gateways so the transaction appearing as IBIBO WEB Pvt. LTD is not necessarily a transaction made with Goibibo but could be made with some other merchant. We would request you to directly approach your bank, merchant or the payment gateway regarding the same. Please feel free to reach us for any future queries or concerns as we are just an email away from you. Regards Akshat Saxena Customer Delight Available on all days from 9 AM to 6 PM except <Mon> Time Taken for the response 34 Minute and 42 Seconds
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Comments

Utsav Kotecha

from Ahmedabad, Gujarat

Your refund request of Rs 2236.00 against proposal no: [protected] received from IBIBO GROUP PRIVATE LIMITED has been processed on your card, and will reflect in your account within 10 working days.

When will I get the money back?