Ibibo Group / Goibibo — refund of cancellation of pnr dt613v - & nushpf

Hello, its extremely difficult to connect to you. I have been a long time customer of go-ibibo and this is not the kind of treatment i deserve.

Regarding the subject cancellation, i have received the following email from air-asia. But there is no response from your end. Please refund the same as this is already processed from airlines.

Apr 21, 2020, 4:37 pm (6 days ago)
Nodal officer
To: "[protected]@gmail.com"
Date: apr 21, 2020, 4:37 pm
Subject: [protected] re: cancellation of pnr dt613v - & nushpf[protected]

In regards to your request for a refund of your pnr dt6i3v and nushpf, we would like to inform you that your request has already been initiated for full refund on date 08-april-2020 and the same will be processed back to the travel agent's account