[Resolved] Ibibo Group / Goibibo — refund of cancelled bus ticket | |||
I booked ticket from Pune to Sridi vide is number GOBUSIOS9e147c6c8d. BUS was schedule to leave at 5.40AM. I got telephone from the bus conductor that bus is late by 2.30 hours. Since my further journey was already planned I was forced to cancel the ticket. But shocked to see no refund. Where I am at fault? Kindly arrange my refund otherwise I have no option but take legal action. This has also jeopardise the reputation of your company. I was planning to book my ticket for Glasgow form Delhi but now it is beyond question. Pl make the refund for the journey not performed by me . Was this information helpful? | |||
Aug 28, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 19, 2018 Ibibo Group / Goibibo Customer Care's response Hi Ayush, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the booking was cancelled After 05:00 AM on Jul 14 when the booking was non-refundable. Please note that you have also not raised the issue on real-time. Assuring you best of our services. Regards, Team Goibibo. | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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