[Resolved] Ibibo Group / Goibibo — refund of money (7100) for (pnr : carpafbm2syhjis) | |||
I took a cab from goibibo on 26-apr-2019 to 28-apr-2019 for round trip from ghaziabad to mussorrie. I paid 7100 total amount to goibibo in advance, thinking that these big travel agent can be trusted. From the very begining of journey i faced lot of issue like driver behievoir, rash driving, security issue. I comaplned to goibibo regarding this, they assured that positive action will be taken against the driver. When we were returning from mussurie cab got broke down. Mechanic suggest me that it will take one day to repair the car. I call to goibibo and ask them for alternate cab, they waited me for 1.5 hr at middle of the road. I hired a cab my own which cost me 5250. I registered a refund for the same, but i have still not received my refund. All complaint numbers are as per below: 1. Ticket received - [#27681255] gocars - gocars service related issues - vehicle broke down - carpafbm2syhjis 2. [#27673117] gocars - gocars service related issues - poor condition of vehicle - carpafbm2syhjis 3. Ticket received - [#27677052] gocars - gocars service related issues - chauffeur behavior issue - driving rash / rude / non cooperative / drunk - carpafbm2syhjis My details are Name: atul singhal M. N. [protected] Was this information helpful? | |||
Jun 13, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 04, 2019 Ibibo Group / Goibibo Customer Care's response Dear Atul sweety, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Regards, Team-Goibibo Verified Support May 06, 2019 Ibibo Group / Goibibo Customer Care's response Dear Atul sweety, Greetings from Goibibo.com This mail is in reference to your booking id: CARPAFBM2SYHJIS. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly. For any clarification, please revert on the Ticket #27673117. Assuring you best of our services. Regards, Team-Goibibo | |||
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